Mattressman Reviews

BEWARE !
There’s an issue either with Mattressman or BJS Home Delivery, when we tried to order a mattress from Mattressman.
I ordered a Mattress, and asked and paid for the old mattress to be collected, and a delivery date was agreed. I was given a timeslot of between 9am – 12noon on the day of delivery…I stayed in to await delivery, at 12noon I still hadn’t heard anything and no mattress. At 12:10pm I received a phone call from the delivery driver, saying they will be there in 50 minutes, but he wasn’t going to pick up my old Mattress, as I was his first delivery, so there was no space and he had no bag for the old mattress.
I told him this wasn’t good enough, and he had best turn around, as I wasn’t accepting delivery unless he was taking my old mattress. I then called Mattressman and explained the situation, and they were going to speak to BJS about this. I then received a telephone call from BJS, saying they were going to still deliver the mattress and they hadn’t decided whether they were collecting the old mattress or not. I explained again that if they weren’t collecting the old mattress then I wasn’t going to accept the new one. A further phone call from Mattressman, said they are 100% collecting the old Mattress and they will be there at 1pm as everything is now sorted.
1pm arrives, as does the delivery man, who knocks on my door. I answer and he says he has a mattress to be delivered, and I said yes and you are taking the old mattress away – to which I was told no we are not taking your old mattress. I advised he speak to his Manager as this has all been agreed.
I in turn called Mattressman back, and the guy I had been dealing with was on lunch. I explained the situation and was told they will sort it. After 5 minutes the delivery guy knocked at the door and said 100% he is not collecting the old mattress, at which point I turned him away and said I’m not accepting the new mattress.

At 2:30pm I had received nothing back from either Company so I had to chase Mattressman again to see what was going on, and all they could say was we will re-schedule. I informed them that the contract agreement was for them to deliver the new mattress and to take the old one away. As they had broke the contract by the delivery guy refusing to take the old mattress I wanted a full refund.
Needless to say the refund didn’t arrive and I had to chase multiple times to get a full refund, which in the end I did.
It felt very much like a scam with the old mattress, as how many people would send away a new mattress if they weren’t collecting the old mattress ? and therefore they keep the money and would they actually come back on a different day to collect the old mattress ???
I will NEVER use Mattressman or BJS Home Delivery service again, it was appalling service and extremely poor communication.
Funny enough on the Mattressman website, when you try and leave feedback, if its not 4 or 5 stars it won’t let you submit it !

Very pleased from ordering to receiving. I’m so happy with this corner sofa. Would highly recommend mattressman and the corner sofa. Just wish I’d ordered the sunshine at the same time so I can get out and enjoy it

Went to Mattressman in Stevenage, had a 15% off offer all mattresses which was nice, the man who I dealt with Russell was really helpful, knowledgeable and not pushy at all, made my experience of getting a new mattress a lot less difficult and easy. The delivery arrived on our chosen day, the delivery men were great, no problem at all and it all went smoothly

3 rd time I have bought from Mattressman, efficient and top service as always, I always sing their praises.

Excelent service and a very good price, would highly recomend.

I placed my order on 17th March..... Received a message from matressman saying to expect delivery on 31st March....... Received a call from the courier saying the goods were not there and to re-schedule the delivery for the next day..... As yet (April 20th) no delivery, no communication from matressman & no bed!......

Brilliant service, easy to order online and very speedy delivery by a happy driver,would definitely use again

We ordered a bed frame from MattressMan and it was delivered late by few weeks. But the delay didn't affect us much at the time. When we opened the boxes, items in 3 out of 5 boxes were damaged. I first sent an email detailing the problem 2 weeks back and since sent follow-up emails twice and no acknowledge or reply for 3 emails so far. In those 2 weeks I have ringed their customer care department at least hundred times but couldn't speak to them even once. Despite we sleep on the floor with toddlers at home, those damed items in the house prove to be hazardous to my toddlers.Due to unreachability of their customer care, we have no alternative than calling their Sales department. We spoke to their Sales team twice and they promised to raise it with customer care to call us back ASAP, but again no use ! I can't even give them one star rating for their poor service but TrustPilot doesn't give me chance to rate zero.

Customer service is non-existent as they do not reply to repeated calls or contact us form submissions. They completely missed their delivery date and now I find they're simply not contactable and don't reply. Not impressed at all.

Bed as described in looks and easy to assemble. Company would have had 5 star if one of the bed parts (came in three parts) hadn't got mislaid in transit and take 3 days to find and deliver. Would however use the company again. Customer service staff pleasant and helpful when contacted.

STAY AWAY!! SCAM, SCAM, SCAM!!! And NON-EXISTENT CUSTOMER SERVICE... I ordered a bed frame on the 08th Feb. It was delivered with the box open, parts hanging out and damage to the box! I was so shocked I sent it away with the delivery driver. Since then I have called about a millions times in an attempt to speak with customer services and NOTHING!!! It just RINGS AND RINGS! It rings, then they DISCONNECT YOUR CALL!! I am so angry and appalled as I am now out of pocket and have nothing to show for it. Stay away from these people!!! Cheap and not cheerful! Awful! Never again will I be so stupid! I should have visited the comments here prior to my purchase. THE GOOD REVIEWS ARE OBVIOUSLY FAKE, FAKE, FAKE!!!!!

Frustrating customer service. I ordered a bed frame on Monday and the website said it would be delivered by 22nd March. Received a confirmation email the next day to say it won’t be delivered until 12th April. When I tried to email and call I received no response. I’ve tried three times this week. I have a mattress being delivered in two weeks and I’m pregnant, so desperate to get a good night sleep. I’ve seen the same bed frame on another site that says it will be delivered in a week. The lack of communication is unacceptable. I feel helpless.Revising this review - the bed frame ended up being delivered two weeks after ordering without an update from the CC team. Although I’m happy and like the product, all the needed to do was acknowledge my issue.